How we work

Design and

Consultation

Every project starts with a conversation. You are welcome to visit our showroom in Frome or Lyndhurst, send us your plans, or get in touch with the details you have so far. Some customers come to us knowing exactly what they want. Others are still comparing materials, finishes and practical options.

At this stage, we help you think through the important early decisions, including material choice, thickness, edge details, splashbacks, cut-outs and any features that may affect the finished result. If you can bring plans, colours, cabinet finishes, flooring samples or inspiration images, that helps us guide you more accurately. The aim is to make the process feel clearer from the start, so you can move forward with confidence.

Quotation

We provide a detailed, competitive quotation within 24 hours. To ensure accuracy and help streamline the process, we will ask for the following information:

  • Plans or drawings of the worktops floor plans.

  • Your chosen material and thickness (20mm / 30mm).

  • Details of required cut-outs (edge details, hobs, sinks, taps, sockets, lighting etc. See our Services pages for inspiration).

  • Whether you require upstands, splashbacks or window sills.

  • Installation location.

  • Any access considerations (e.g. flats, narrow staircases, restricted parking etc).

If you need support with any part of this, our team is always available to help.

Order

Once you are happy to proceed, we issue a full order confirmation so everything is agreed before production begins. This includes the chosen material, thickness, finish, fabrication details and any additional features that form part of the job.

This stage is important because it gives everyone clarity. It allows us to move into templating and manufacturing with the correct information in place, while giving you confidence that the project details have been properly recorded and understood.

Templating

Digital

Templating takes place once the cabinetry is fitted, secured in place and the space is genuinely ready for final measurements. One of our templaters visits site to measure accurately and confirm the practical details that affect how the finished stone will look and fit.

This is the stage where smaller decisions become very important. Sink and hob positions, tap holes, overhangs, drainer grooves, splashbacks, cut-outs and special features are all checked carefully before fabrication begins. If any details still need to be finalised, we can usually guide you through them during the visit.

To help the appointment run smoothly, sinks, taps, hobs, appliances and any relevant templates should be on site and ready. Existing worktops should also be removed if they are being replaced, unless otherwise agreed in advance. Good templating is what allows the final installation to feel straightforward, accurate and well resolved.

    1. All base cabinets and furniture must be permanently fixed in place.

    2. All taps, sinks, hobs, appliances, sink templates and any other accessories must be on-site.

    3. Belfast sinks must be installed in their final position.

    4. Under-mounted sinks must be supported in a secure cradle, with the top of the sink levelled to the cabinet surface.

    5. Range cookers and free-standing cookers must be positioned correctly.

    6. Any required boxing-in of pipework must be completed.

    7. Existing worktops (if being replaced) must be fully removed prior to our visit.

    Please note: Unless otherwise agreed, our quotation is based on a single templating visit. Additional visits due to site incompleteness may incur a charge.

Fabrication

Once templating is complete, your stone is fabricated at our Frome factory. This is where the project starts to take shape physically. The material is cut, shaped, polished and checked using a combination of our CNC machinery and skilled hand finishing, depending on the detail and the nature of the stone.

This stage includes edge profiles, sink and hob cut-outs, drainer grooves, splashbacks and any bespoke features that form part of the design. Where the material has strong movement or veining, slab layout also matters, as it can affect how balanced and considered the finished result feels.

Before installation, each piece is checked against the template and the agreed project details. This stage is not only about accuracy in measurement, but also about making sure the finished surfaces look right as well as fit right.

Installation

Once fabrication is complete, our installation team returns to fit the finished surfaces. Installation usually takes place around 7 to 10 working days after templating, depending on the material, the project and the schedule at the time. We will agree a suitable installation date with you in advance.

During installation, our team fits the worktops carefully and checks that all key details line up as they should, including sinks, hobs, taps and joints. A good installation is about more than simply placing the stone in position. It is about making sure the final result feels neat, balanced and properly finished in the space.

We work with care and respect for the property throughout the fitting process and we always want the customer to feel happy with the completed result before the project is signed off.

After Care

Our support does not end on installation day. Once your new surfaces are fitted, we explain how to care for the material properly so it continues to look its best over time. Different materials behave differently, so aftercare advice is always tailored to the stone you have chosen.

If you have questions after installation, we are always happy to help. We want customers to feel well looked after not just during the project, but afterwards too.

Supply Only

For trade professionals or experienced installers, we also offer a supply-only service. In these cases, we manufacture the stone surfaces from the templates provided rather than carrying out the templating and installation ourselves.

Templates must be full size, accurate and include all of the details needed for fabrication. This service is best suited to people who already have the fitting side of the project covered and need a reliable fabrication partner to produce the finished stone accurately and professionally.