How we work

Design and

Consultation

Begin your home transformation journey by visiting one of our inspirational showrooms in Frome or Lyndhurst. Meeting us at the early stages of your project allows our experienced designers and master stonemasons to guide you in selecting the perfect stone to complement your interior style and meet your functional needs.

To make the most of your visit, we recommend bringing along as much information as possible: kitchen or bathroom floor plans, preferred colour palettes, cabinet finishes, flooring samples, tiling options or any design elements that will influence your new stone worktops, bathroom countertops, wall panelling or bespoke furniture. Together, we help you shape a cohesive, premium design that fulfils your vision.

Quotation

We provide a detailed, competitive quotation within 24 hours. To ensure accuracy and help streamline the process, we will ask for the following information:

  • Plans or drawings of the worktops floor plans.

  • Your chosen material and thickness (20mm / 30mm).

  • Details of required cut-outs (edge details, hobs, sinks, taps, sockets, lighting etc. See our Services pages for inspiration).

  • Whether you require upstands, splashbacks or window sills.

  • Installation location.

  • Any access considerations (e.g. flats, narrow staircases, restricted parking etc).

If you need support with any part of this, our team is always available to help.

Order

Once you approve your quotation, we issue a full order confirmation outlining every detail of your project. This includes material selection, accessories, fabrication notes and your scheduled dates for templating and installation. We ensure complete clarity and confidence before any manufacturing begins.

Templating

Digital

Our comprehensive service includes an on-site visit from one of our highly trained digital templating specialists. Using advanced measuring technology, we capture the most precise templates for manufacturing your stone product, ensuring a flawless fit at installation.


We arrange templating at a convenient time, once all base units are fixed and the space is ready. During the visit, our experts work closely with you to finalise every detail and provide professional guidance where required.

    1. All base cabinets and furniture must be permanently fixed in place.

    2. All taps, sinks, hobs, appliances, sink templates and any other accessories must be on-site.

    3. Belfast sinks must be installed in their final position.

    4. Under-mounted sinks must be supported in a secure cradle, with the top of the sink levelled to the cabinet surface.

    5. Range cookers and free-standing cookers must be positioned correctly.

    6. Any required boxing-in of pipework must be completed.

    7. Existing worktops (if being replaced) must be fully removed prior to our visit.

    Please note: Unless otherwise agreed, our quotation is based on a single templating visit. Additional visits due to site incompleteness may incur a charge.

Fabrication

Before manufacturing begins, all materials are meticulously inspected for quality and consistency. Customers are welcome to visit our workshop to view their chosen slab before cutting.

Our skilled stonemasons then cut, shape and polish each piece using state-of-the-art CNC machinery and traditional craftsmanship. Every component is checked against the digital template to guarantee accuracy and excellence.

At Bath Granite & Marble, we invest heavily in both our people and our technology, sourcing the finest equipment worldwide to deliver premium stone worktops, bespoke countertops and custom stone installations within the tight timescales our customers expect.

Installation

Approximately 7–10 working days after templating, our specialist installation team returns to fit your new stone surfaces. We will choose an installation date that is at a convenient day and time for you.

Our professional fitters ensure all appliances, such as hobs, sinks and taps are fit perfectly, carefully checking all details to avoid delays and ensure a smooth, high-quality finish. Every installation is handled with precision, care and respect for your home or commercial space. We ensure that our customers are satisfied with the installation before signing off your project.

After Care

Our support doesn’t end once your worktops are installed. We provide comprehensive advice tailored to your selected stone and remain available for any questions or advice regarding maintenance and long-term care. We pride ourselves on delivering exceptional customer service from start to finish.

Supply Only

For trade professionals or experienced installers, we also offer a supply-only service. We manufacture your stone surfaces based on templates you provide. These must be full-size, accurate and include all essential manufacturing details. Responsibility for the accuracy of supply-only templates lies with the template provider. This service is ideal for those wanting premium stone worktop fabrication with their own installation process.